Delivery and Returns - FAQs

Q. What is our delivery policy?
A. We offer a 30-day money back guarantee. We aim to make returning or exchanging and refunding your purchased goods as quick and easy as possible. (Link to delivery policy)
We use our Fargro trucks in most instances to deliver our goods. We have specially assigned delivery routes which have been associated with your account. In order to find out when we will next be in your area, you will need to either place an order on the website to receive notification at checkout or call our Customer Services Team on +44 (0)1903 721591 or email info@fargro.co.uk
We usually deliver goods within 1 week of ordering. 
If you haven’t received your goods on time, please call our Customer Services Team on +44 (0)1903 721591 or email info@fargro.co.uk

Q. Can I pick my delivery?
A. You can pick up your delivery only if you have placed your order via telephone. In that case, you can walk into our trade sales office and collect your delivery. 
Address – Fargro Limited, Arundel Rd, Angmering, Arundel – BN18 9PZ. 

Q. Do you deliver in my area?
A. To find out, please call our customer services on +44 (0) 1903 721591 or email info@fargro.co.uk

Q. If I order online, how long does it take to get delivered?
A. We usually deliver goods within 1 week of ordering. If you haven’t received your goods on time, please call our customer services on +44 (0) 1903 721591 or email info@fargro.co.uk

Q. How can I change my agreed regular delivery time?
A. If you need to change your agreed regular delivery time, you will need to call our customer services at (0)1903 726100 or email info@fargro.co.uk who will be happy to discuss your requirements with you and help you. 

Q. How can do I change my delivery details?
A. Once your logged in, you can see dashboard on the top left-hand side. In the dashboard page, click on the Delivery addresses tab. A customer can have multiple delivery addresses. You need to pick from one of those delivery addresses while you order. If you have any difficulties, please contact our customer customers on +44 (0) 1903 721591 or email info@fargro.co.uk

7. How can do I change the delivery details after placing the order?
A. If you need to change the delivery details like time or address after placing the order, you will need to call the customer services on +44 (0)1903 726100 or email info@fargro.co.uk

8. What is our return policy?
A. Please call our Customer Services Team on +44 (0)1903 721591 to return your goods. In order to speed things up please have your Invoice or order reference number at hand. 
  • Smaller goods - can be returned by post to: Fargro Limited, Vinery Fields, Arundel Road Poling, West Sussex, BN18 9PY. Please include a copy of your invoice or order reference number so that we can track your parcel.
  • Our Customer Services Team will arrange pick-up of bulkier items.
  • We can only make an exchange or issue a refund against the original method of payment.
  • Please note that some items are not suitable to return. 
  • We will check and confirm that they have been purchased in the last 30 days. 
  • Following cancellation, we will refund you the price you paid for the cancelled order or part of the order cancelled. Where you cancel the entire order, we will also refund the standard delivery charges. We will pay the refund within 14 days after the day - 1. You notified us to cancel your order, where you have note received goods 2. We receive the goods returned to us where you are in receipt of the goods
  • In some instances, it might be appropriate for you to dispose the goods, in which case please comply with manufacturer’s instructions before disposing of hazardous goods. 
On cancellation for whatever reason, where you have received the goods you must return the good to us (together with the original packaging) without delay in any event within 14 days after the day of the cancellation at your cost, unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. 
Your right to cancel does not apply to the following goods that are mixed to your requirements or specifications for example specialist compost mixes, made to measure and made to order items. (Link to returns policy)